Key Responsibilities:
- Oversee and manage day-to-day operations of all store branches (Thailand & overseas) to ensure smooth, consistent, and high-quality service.
- Develop and implement standard operating procedures (SOPs) across branches to ensure operational consistency and efficiency.
- Collaborate with cross-functional teams including Supply Chain, HR, Finance, and Marketing to support business objectives and operational improvements.
- Conduct regular audits and store visits (domestic and international) to monitor performance, quality, cleanliness, and compliance with company standards.
- Analyze operational data, sales reports, and customer feedback to identify opportunities for improvement.
- Lead and manage multi-national store teams through regional managers or store supervisors.
- Coordinate with international partners/franchisees (if applicable) to support operations and brand consistency in overseas markets.
- Support the opening of new branches, including pre-opening planning, staff training, and post-launch evaluation.
- Manage operational budgets and control costs to ensure efficiency and profitability.
- Stay updated with global and regional market trends to improve store operations and customer experience.
Qualifications:
- Minimum 5 years of experience in operations management, preferably in F&B, retail, or franchise businesses.
- Experience in managing operations across multiple locations, including international markets, is highly preferred.
- Passion for tea.
- Strong leadership, problem-solving, and communication skills.
- Proficient in English (both spoken and written).
- Comfortable working in a fast-paced, startup-style environment.
- Willingness to travel both domestically and internationally.